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Each new project or service that we undertake selects its own follow up indicators depending on its specific needs (for example SLAs), defined with the help of the clients.
- Give priority to the projects and services when selecting their metrics;
- Understand and measure performance and quality of our services in a standardized and uniform way;
- Take corrective actions in the case of any unexpected deviation;
- Maintain alignment with ISO Regulation 9001:2002